Strength Asylum Clothing Returns & Refund Policy
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 14 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form.
If you require a different item you will need to place a new order online and return the original item for a refund. If you require a different size or colour of the same item, please return the item including a completed Returns Form requesting the different size/colour and we’ll do our best to get one out to you upon receipt. If the new size/colour is unavailable we will refund your order and email to inform you. Exchange postage charges are non-refundable.
Please return items to: Strength Asylum Unit 2 Trent Trading Park, Botteslow Street, Hanley, ST1 3LY
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped by UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.
Part of order is missing Regrettably mistakes can happen.
If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email sales@strengthasylum.co.uk quoting your order number and stating the missing item and we will investigate the matter further.
Return postage – UK
The cost of returning an item to us is the responsibility of YOU the customer.
Please complete the returns form (found inside the parcel with your order) and send returning items in a safe and securely packaged box or bag at your local post office, with the completed return form and original sales receipt.
Please note the product is your responsibility until it is received and signed for by us and we cannot refund return items lost in transit.
Return postage – International
If you are returning an item, then the cost for the return postage is down to you. Please complete the returns form and send returning items in a safe and securely packaged box or bag via courier, with the completed return form and original sales receipt. Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit. We recommend that you send your return via a secure and traceable courier who can insure your parcel.
You are strongly encouraged to obtain proof of posting and keep it safe.
For more information about returning items to us, please email sales@strengthasylum.co.uk
* When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item.
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Download a returns form
If for any reason you did not receive a returns form with your order you can download one by clicking the button below.
Downloadable Returns Form will open in a new window (.pdf - 886kb)
Contact Us
If you have any questions on how to return your item to us, contact us.